Terms and Conditions
GENERAL
The use of the electronic pages and services provided to the visitor/user by the website coffeelovers.gr owned by “Sophia Bikouvarakis” hereinafter “the company”, requires your unconditional agreement with the Privacy Policy on the Protection of Personal Data of this website. Therefore, the visitor/user must carefully read the contents of this page before using the services of our website. If he/she does not agree, he/she should leave it and NOT make any use of its services and contents.
This privacy policy may change from time to time in accordance with legislation or industry developments. We will not explicitly inform our customers or users of our website of these changes. Instead, we encourage you to check this page occasionally for any changes to this privacy policy. Your continued use of the coffeelovers.gr website, even after any changes to the Privacy Policy, constitutes your unconditional acceptance of these terms.
PROTECTION OF PERSONAL DATA
We collect and process your personal data only when absolutely necessary.
We will never sell, rent, distribute, or in any way disclose your personal data.
If you are under 16 years old, you MUST have your parents’ consent before using the services of this website.
Relevant legislation
Along with our internal IT systems, this website is designed to comply with the laws/regulations regarding the protection of users’ personal data:
- EU Data Protection Directive 1995 (DPD)
- EU General Data Protection Regulation 2018 (GDPR)
Personal information this site collects and why we collect it
This website collects and uses personal information for the following purposes:
WEBSITE TRAFFIC MONITORING
Like most websites, this one uses Google Analytics (GA) to track user activity. We use this data to determine the number of people using our site, to better understand how they find and use our websites, and to see their journey through the site. Although GA records data such as your geographic location, device, internet browser and operating system, none of this information makes you personally known to us. GA also records your computer’s IP address, which could be used to identify you, but Google does not provide us with access to this. We consider Google to be a third party data controller which is compliant with the requirements of European law.
COMMUNICATION FORMS AND E-MAIL LINKS
Should you choose to contact us using a contact form or an email link, none of the data you provide will be stored by this website or transferred or processed by any third party data processor, as defined below in the section “Our third party data processors”. Instead, this data will be sent to us by an email message via the SMTP (Simple Mail Transfer Protocol). Our SMTP servers are protected by TLS (sometimes known as SSL) security protocol, which means that email content is encrypted before it is sent over the internet. Email content is decrypted by our local computers and devices.
About cookies
WHAT IS A COOKIE?
The term “cookie” refers to a small data file consisting solely of a series of textual information that the website transfers to the web browser located on your computer’s hard drive, either temporarily throughout your visit or sometimes for longer periods, depending on the type of cookie. Cookies perform various functions (for example, they distinguish you from other visitors to the same website or remember certain things about you, such as your preferences) and are used by most websites to improve your experience as their user.
Each cookie is unique to your browser and contains certain anonymous information. A cookie usually contains the name of the domain from which the cookie came, the “lifetime” of the cookie, and a value (usually in the form of a randomly generated unique number).
TYPES OF COOKIES
The main types of cookies that websites may use are described below
- Session cookiesThese are temporary cookies that remain in the cookie file of your device’s browser only during your visit and are deleted when you close the browser.
- Persistent cookiesThese remain in the cookie file of your device’s browser even after you close the browser, sometimes for a year or more (the exact length of stay depends on the lifetime of each cookie).Persistent cookies are used when the website administrator may need to know who you are for more than one visit (e.g. to remember your username or your preferences for website configuration).
- First-party cookiesThese are cookies that are installed in your browser and/or on your device’s hard drive by the website you are visiting. This involves assigning a unique identifier to you for the purpose of tracking your browsing of the website. Website operators often use first-party cookies to manage visits and for identification purposes.
- Third-party cookiesThese are cookies used by third parties, such as social networks, to track your visits to the various websites on which they advertise. The site administrator has no control over these third-party cookies.
COOKIES ON THIS WEBSITE AND HOW TO MANAGE THEM
On this website, we use cookies to improve the experience of using the website for its visitors. The functionality of the website will be significantly affected if you disable or do not accept the use of cookies.
Below is information about the third-party cookies we use on this website, including how to disable them and the effect of disabling them on the operation of the website. If you would like more information on how to manage certain types of cookies, including how to control or delete them, please visit: www.aboutcookies.org.
GOOGLE ANALYTICS COOKIES
Google Analytics cookies are analytics/performance tracking cookies that allow us to collect anonymous information about how visitors use our website. These cookies can tell us about how many visitors use the site, the time and duration of access, and also provide information about how visitors navigate to different parts of the site. This information helps us to improve the way our website works. It is anonymous information and does not contain any personal data.
The information collected by Google Analytics cookies about our website is transferred to and stored on Google’s servers in accordance with Google’s privacy policy.
For more information regarding Google Analytics, please click on https://support.google.com/analytics/answer/6004245
You can disable tracking by Google Analytics by clicking on https://tools.go ogle.com/dlpa ge/gaoptout?hl =en=GB
If you disable these cookies your use of the website will not be counted, nor will it be used in the statistics we collect to improve the services we provide through the website. The functionality of the website will not be affected.
COOKIES FROM VIDEO SERVICE PROVIDERS (GOOGLE, VIMEO, DAILYMOTION ETC.)
These providers may place cookies on your device if you watch videos on our website that they provide to us as an external service.
If you disable these cookies, you may not be able to view embedded videos from our site.
COOKIES FROM SOCIAL NETWORKS
Third-party social networks may place cookies on your device if you choose to share material from our website with them by clicking on one of the embedded “share” buttons.
If you disable these cookies, the “share” function will not be available.
About the server of this website
All web traffic (file transfer) between this website and your browser is encrypted and transferred via the HTTPS protocol using SSL (Secure Sockets Layer).
Our third party data processors
We use a number of third parties to process personal data for us. These operators have been carefully selected to comply with the legislation referred to in this document.
Data breaches
For any personal information stored in our database, all necessary measures will be taken to safeguard it.
We will report any unlawful breach of the database of this website or the database of any third party data processor to any and all parties directly concerned as well as to the authorities within 72 hours of the breach, if it is obvious that personal data stored in an identifiable form has been stolen.
Ways of shipping
CoffeeLovers.gr cooperates with the leading companies in the field of courier services for the service of its customers and the immediate delivery of products throughout Greece & Cyprus. The delivery and pick-up methods are the following.
Delivery to your place with ACS Courier
The delivery time ranges from 24 to 48 hours, excluding inaccessible areas as defined by courier companies. For each order the cost is 3€ for all of Greece for a weight of up to 2 kg. For each additional kilo there is a charge of 0.80 euro for Attica & 1 euro for the rest of Greece. Cash on delivery (payment on receipt) is supported in this service. The cost of cash on delivery is 3€.
Available for shipments within Greece.
Delivery by arrangement
After you have completed your order, you can call us at 211-4089735 and contact one of our partners to arrange the way to receive your products. In any case, when your order comes in and we prepare it, we will also contact you on the contact phone number you gave us.
Available for shipments within Greece & Cyprus.
Pickup from our store
You can pick up your order from our store in Gazi Attica, Dekeleon 24 & Zagreos 17, 11854. As soon as we prepare your order, we will let you know so you can come and pick it up.
Payment Methods
The payment for the products you buy can be made in the following 4 ways:
- Cash on delivery
Cash payment at the time of delivery of the products to the person who will deliver them to you. Maximum cash on delivery amount as defined by courier companies is €499.00
- Deposit the money into a bank account (ideal for Web Banking users)
Our account numbers are:
(Piraeus Bank) IBAN: GR02 0172 0840 0050 8407 5821 040 / Beneficiary: Sofia Bikouvaraki
(Alpha Bank) IBAN: GR27 0140 2990 2990 0233 0000 494 / Beneficiary: Sofia Bikouvaraki
After you have deposited the amount, send us the copy of the bank payment order (scanned, the proof of deposit for Web Banking users) by email to info@coffeelovers.gr or contact us at 211-4089735 to inform us about the deposit.
Please, in case of a transfer from a different bank, choose Alpha Bank, otherwise it is necessary to bear ALL the transfer costs.
- Payment by credit / debit / prepaid card
Our online store accepts Visa, MasterCard, Maestro, Electron and American Express cards. Your transactions in our online store are protected by online security systems (SSL-256 bit) which guarantee a secure trading environment.
In the (secure) order form, fill in all the necessary fields (card number, expiry date, CVV and issuing bank).
NOTE: We do NOT accept debit and credit card numbers over the phone for payment, and neither will any COFFEELOVERS employee ever ask for one.
Interest-free installments:
In case of payment by credit card, installments are available as follows:
Up to 6 interest-free installments for purchases of €300.00 and above.
- Payment by PayPal
Finally, there is the option of paying for your order in the secure environment of PayPal. The process is very simple, after reaching the last step of your order you will be transferred through a new window to Paypal and you will be connected to your personal PayPal Account.
Cancellations – Refunds
The order is canceled in the following cases:
During the online ordering process and while you are at the “Checkout” you can press the “Empty your cart” button to delete the items you have added to your cart.
If the online order has been completed but the product has not yet been shipped, you can call 2114089735 and one of our associates will take care of canceling your order.
After receiving the product, call us at 2114089735 or contact us through the contact form explaining the reason you wish to cancel the order. One of our associates will serve you immediately and inform you about all your options.
For any question regarding your order please call us at 2114089735 or contact us through the contact form stating the Order Code Number and a contact phone number.
Product returns
By making your purchases from coffeelovers.gr you have the right to return the products you have purchased and to request their replacement in the cases in which the wrong products or products of poor quality or defective products were sold due to proven fault of the store (error in receiving the order, in the invoicing, or in the shipment, products damaged in transit, with bad packaging, etc.).
In the above cases, the customer has the option either not to accept the receipt of the product or, after receipt, to return the product, within 14 calendar days from the day of delivery.
In any case, the products must be returned in the condition they were received by the customer, and the packaging of the product must be the one that accompanies the product and be in perfect condition. If they are not returned within 14 days, then our company reserves the right not to accept the return and replacement.
In addition, for all cases the product must necessarily be accompanied by all the documents that accompanied the product (e.g. DAT, Retail Account, etc.), and it must necessarily have been previously agreed with the electronic our store.
Warranty & product replacement
All products are marked with the applicable warranty years. The warranty is only valid if it has been used well and the damage is due to hardware failure.